Privacy Policy

When you contact us or request a quotation, we may receive:

• Your name and, where applicable, your company or organisation name
• Your email address and telephone number
• The relevant property or site address
• Details of the required works, messages and enquiries
• Fire door inspection reports, photographs and other documents you upload

Please only provide personal information that is relevant to your enquiry. Before sending documents or photographs containing information about another person, make sure you are entitled to share it with us.

We may use the information you provide to:

• Respond to enquiries and communicate with you
• Review inspection reports, photographs and supporting documents
• Assess requested remedial works and prepare quotations
• Arrange and manage agreed works
• Produce appropriate completion documentation and photographic records
• Maintain necessary business, contractual and legal records

Depending on the circumstances, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to meet a legal obligation, or for our legitimate interests in operating and protecting our business and responding to customers.

We do not sell personal information. We may share relevant information with service providers who support the secure operation of our website, data and file storage, communications and business administration, and with professional advisers or authorities where reasonably necessary or required by law. We only disclose what is necessary for the relevant purpose.

We use appropriate technical and organisational measures intended to protect information against unauthorised access, loss, misuse or disclosure. Files submitted through the quote form are stored privately and are made available only through authorised access.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to the enquiry, managing work, maintaining appropriate business records, resolving disputes and meeting legal, accounting or regulatory requirements. Retention will depend on the nature of the information and our relationship with you.

Under UK data-protection law, depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, erasure, restriction of processing, objection to processing, or transfer of information you have provided. You may also withdraw consent where processing relies on consent.

To exercise a right, contact us using the details below. We may need to confirm your identity before responding. You can also raise a concern with the UK Information Commissioner’s Office if you are unhappy with how your information has been handled.